Water Damage Restoration in
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A&B Restoration Inc in AUSTIN Review

A&B Restoration Inc has established itself as a trusted and reliable service provider, particularly in the area of water damage restoration and carpet cleaning. Customers consistently highlight the dependability and professionalism of Arnold and his team, who have earned a strong reputation for their excellent service.

One customer recounted waking up to a completely flooded house, with water covering both floors and cascading down the staircase. Faced with the daunting task of preventing mold formation and saving the structure of their home, they called Arnold at A&B Restoration on a friend’s recommendation. Arnold and his team arrived promptly, equipped with specialized tools such as water probes, dehumidifiers, and suction pads, which they used efficiently to extract the water. The customer was relieved to find that only minimal drywall removal was necessary and that their wood floors were completely saved, thanks to the expertise and thoroughness of A&B Restoration.

Another customer praised Arnold’s responsiveness and ability to communicate effectively. They noted that Arnold was always punctual, providing estimates via text and sending a notification 20 minutes before arrival. This level of communication made scheduling and confirming appointments straightforward and stress-free. Additionally, the customer appreciated Arnold’s honesty and transparency in showing them the extent of their carpet’s condition, which was worse than they had initially thought.

The professionalism and thoroughness of the team are recurring themes in customer reviews. Many clients, including property managers who have worked with A&B Restoration on multiple occasions, commend Arnold and his team for their ability to handle various challenges and complete the job to high standards. Whether it’s a small residential carpet cleaning or a significant commercial water damage restoration, Arnold and his team consistently go above and beyond to meet their clients’ needs.

A&B Restoration’s ability to respond quickly to emergencies is also highly valued. Customers describe feeling overwhelmed by water damage but found relief and guidance once Arnold and his crew arrived. They provided support not only through the physical restoration process but also by helping clients navigate interactions with insurance companies, ensuring a smooth and less stressful experience.

Moreover, customers appreciate the friendly and professional demeanor of the technicians. They describe the team as courteous, respectful, and genuinely concerned about the well-being of their clients and their properties. This personal touch, combined with their technical expertise, makes A&B Restoration a standout service provider in the Austin area.

One customer highlighted the effectiveness of the carpet cleaning service, noting that their carpet was left spotless and free of pet odors, which had been a persistent issue. Another customer mentioned that A&B Restoration was able to eliminate a dog smell that no other company had been able to address successfully. These experiences underline the company’s commitment to high-quality results and customer satisfaction.

However, not all reviews were entirely positive. One customer felt that they were charged an outrageous fee that was not in line with the initial quote. This indicates that while most customers have positive experiences, there may be occasional discrepancies in pricing or communication.

In summary, A&B Restoration Inc is highly regarded for its prompt, professional, and effective service in water damage restoration and carpet cleaning. Arnold and his team have built a loyal customer base by consistently exceeding expectations and providing high-quality results. Their ability to handle emergencies with expertise and care, coupled with their strong communication and customer service skills, makes them a go-to choice for many in the Austin area.

Summary:

Overall Rating: 4. 7

Key Strengths: Reliability, professionalism, high-quality work, excellent communication, quick response to emergencies

Key Weaknesses: Occasional discrepancies in pricing or communication

Service Speed: Very fast and efficient

Customer Service: Exceptional, with strong communication and follow-up

Quality of Work: High, with consistent positive feedback on results

Responsiveness: Excellent, with prompt responses to emergencies and regular updates

Notable Technicians: Arnold, Alex

Additional Comments: Customers highly recommend A&B Restoration Inc for their thorough and professional approach to both small and large restoration projects. Their ability to assist with insurance processes and provide clear, honest communication is particularly valued.