Water Damage Restoration in
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Austin Hi-Tech Restoration, Inc. in AUSTIN Review

Austin Hi-Tech Restoration, Inc. is highly regarded for its professional, efficient, and thorough restoration services. The company consistently receives praise for its excellent customer service, high-quality work, and effective communication. Reviews highlight the dedication and expertise of the team, particularly individuals like Bonifacio, Andrew Bailey, Aaron, Biane, Robert, Dale, Kevin Young, and others.

One customer shared their positive experience with Bonifacio and his crew, who installed a kitchen faucet, under-sink water filter, and a UV light in the AC unit. They were impressed with the quality of work, punctuality, and cleanliness of the crew. Additionally, Bonifacio promptly addressed a pipe leak that occurred a few days later, showcasing the team's reliability and professionalism.

Andrew Bailey is frequently mentioned for his exceptional project management skills. One customer praised Andrew and his team for handling storm damage repairs, including roof and window replacement, as well as concrete restraining and sealing. The work was completed on time and within budget, with constant updates provided throughout the process. The customer highly recommended Andrew and Austin Hi-Tech Restoration for their seamless and efficient service.

Another review highlighted the quick and professional response of Aaron and Biane, who assessed water damage from a leak. They not only removed the damaged ceiling efficiently but also mopped the floor to leave it clean until plumbing repairs could be completed. This attention to detail and customer care is a recurring theme in many reviews.

Customers also appreciate the company's responsiveness and excellent communication. One customer noted that Robert and his crew were easy to contact and took great care of their home during follow-up appointments. The customer service and professionalism left a lasting positive impression.

However, there are mixed reviews regarding the company's management. One former employee expressed dissatisfaction with project manager Kevin Young, alleging issues with payment and unfulfilled promises. This highlights the importance of ensuring clear communication and agreements within the company.

Overall, Austin Hi-Tech Restoration, Inc. stands out for its professionalism, thorough work, and exceptional customer service. The team's ability to handle a variety of restoration tasks efficiently, coupled with their dedication to customer satisfaction, makes them a preferred choice for many in the Austin area.

Summary:

Overall Rating: 4. 7

Key Strengths: Professionalism, thorough and high-quality work, excellent customer service, effective communication

Key Weaknesses: Mixed reviews about management and internal communication

Service Speed: Fast and efficient, often arriving promptly to address issues

Customer Service: Outstanding, with clear communication and courteous interactions

Quality of Work: High, with consistent positive feedback on thorough and effective restoration

Responsiveness: Excellent, with prompt responses to emergencies and regular updates

Notable Technicians: Bonifacio, Andrew Bailey, Aaron, Biane, Robert, Dale, Kevin Young

Additional Comments: Customers highly recommend Austin Hi-Tech Restoration, Inc. for their reliable, professional, and effective service. Their ability to handle a wide range of restoration tasks with expertise and provide clear, honest communication is particularly valued.