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Austin Roofing Company & Water Damage | WDR in AUSTIN Review

Austin Roofing Company & Water Damage | WDR is renowned for its excellent service, high-quality workmanship, and professionalism. Customers consistently praise the company for its efficient handling of both roofing and water damage issues, as well as its strong customer service. Specific individuals such as Will, Brandon Hinojo, Bryce, Ben Willows, and Brad are frequently mentioned for their exceptional contributions.

One customer shared their positive experience with Will and his team, who replaced their roof just before the Thanksgiving holiday. Will communicated the timeline and expectations clearly, ensuring the process went smoothly. Months later, the customer was pleased to report that their new roof had no leaks, even after subsequent hail storms, unlike the experiences of some friends who had used other roofing companies.

Another customer highlighted Brandon Hinojo's expertise in fixing a persistent leak around their fireplace. After unsuccessful attempts by other roofers, Brandon correctly diagnosed the issue and replaced the rotted decking, flashing, and shingles. Following significant rainfall, the customer was delighted to find no leaks and highly recommended Brandon and the company for resolving difficult roofing problems.

Bryce was also praised for his knowledge and professionalism. He worked closely with a customer's insurance agent to ensure a seamless roof replacement process. The customer appreciated Bryce's efforts and the excellent results, extending their recommendation to include new areas like New Braunfels.

Ben Willows received commendation for his proactive approach to patching a roof after a storm. He ensured the damaged area was covered while the customer waited for the insurance claim to be processed. This level of care and attention to detail left a strong positive impression.

Customers frequently mention the company's ability to handle insurance claims effectively. One customer recounted how WDR worked with their insurance company to ensure everything was in order before starting the work. The customer had solar panels on their roof, and WDR managed this complication with ease, even providing dehumidifiers at no extra charge when a minor water leak occurred. This willingness to go the extra mile demonstrates WDR's commitment to customer satisfaction.

Will and his team are also noted for their affordability and customer-centric approach. One customer appreciated Will's patience and knowledge, as he provided an affordable solution to extend the life of their roof rather than pushing for a complete replacement. This approach not only resolved the customer's issues but also saved them a significant amount of money.

Overall, Austin Roofing Company & Water Damage | WDR stands out for its professional conduct, high-quality work, and exceptional customer service. The team's ability to handle complex projects, work closely with insurance companies, and provide honest, affordable solutions makes them a preferred choice for many in the Austin area.

Summary:

Overall Rating: 4. 9

Key Strengths: Professionalism, high-quality work, excellent customer service, effective handling of insurance claims

Key Weaknesses: No significant weaknesses mentioned in the comments

Service Speed: Fast and efficient, often arriving promptly to address issues

Customer Service: Outstanding, with clear communication and courteous interactions

Quality of Work: High, with consistent positive feedback on thorough and effective restoration and roofing

Responsiveness: Excellent, with prompt responses to emergencies and regular updates

Notable Technicians: Will, Brandon Hinojo, Bryce, Ben Willows, Brad, Coby

Additional Comments: Customers highly recommend Austin Roofing Company & Water Damage | WDR for their reliable, professional, and effective service. Their ability to handle a wide range of restoration and roofing tasks with expertise and provide clear, honest communication is particularly valued.