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COIT Cleaning and Restoration is widely praised for its exceptional service, professionalism, and customer care. The company has built a strong reputation for delivering high-quality cleaning and restoration services, with numerous positive reviews highlighting the expertise and dedication of team members like Travis and Amber.
One customer shared their experience with Travis, noting that he consistently provides excellent service. Travis is punctual, efficient, and leaves carpets and couches looking brand new. The customer mentioned that they use COIT's services seasonally and plan to continue doing so.
Another customer recounted a situation where their Sunday started with a broken water heater and a leaking roof. COIT responded within 15 minutes of their call, promptly addressing the issue. The customer was highly impressed with the quick response and effective service, recommending COIT to others.
Amber is frequently mentioned for her caring and helpful nature. One customer described how Amber provided excellent customer service during a stressful time when their house flooded after a storm. Amber's concern and timely assistance made a significant difference, and the customer expressed deep gratitude for the support received.
Many reviews highlight the company's professionalism, competitive pricing, and high-quality work. Customers appreciate the thoroughness of the services provided, whether it’s carpet cleaning, HVAC air duct cleaning, or furniture cleaning. The family-owned aspect of the business is also valued, with customers noting the personal touch and integrity in their operations.
There are a few negative reviews, such as one customer who experienced issues with appointment confirmation and had to cancel their service. However, these instances appear to be exceptions rather than the norm.
Overall, COIT Cleaning and Restoration is highly recommended for its reliable, professional, and effective services. The team's dedication to customer satisfaction, coupled with their technical expertise and clear communication, makes them a preferred choice for many in the Austin area.
Overall Rating: 4. 8
Key Strengths: Professionalism, high-quality work, exceptional customer service, quick response time
Key Weaknesses: Occasional issues with appointment confirmation
Service Speed: Fast and efficient, with prompt arrival to address issues
Customer Service: Outstanding, with clear communication and courteous interactions
Quality of Work: High, with consistent positive feedback on thorough and effective cleaning and restoration
Responsiveness: Excellent, with prompt responses to emergencies and regular updates
Notable Technicians: Travis, Amber
Additional Comments: Customers highly recommend COIT Cleaning and Restoration for their reliable, professional, and effective service. Their ability to handle a wide range of cleaning and restoration tasks with expertise and provide clear, honest communication is particularly valued.
Our certified experts are ready to assist you 24/7. Call us now to prevent further damage and restore your property with the utmost professionalism.
Our certified experts are ready to assist you 24/7. Call us now to prevent further damage and restore your property with the utmost professionalism.