Water Damage Restoration in
AUSTIN

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First Responder Restoration & Construction in AUSTIN Review

First Responder Restoration & Construction is highly praised for its professional, responsive, and thorough restoration services. Customers consistently highlight the exceptional customer service, quick response times, and detailed communication provided by the team, particularly mentioning individuals like Jeremy, Caleb, and Matt.

1. One customer described their positive experience with Jeremy and Caleb, who came out in the evening to assess water damage to a portion of their ceiling. They used a FLIR camera to show the damage and explained the necessary steps for repair. Caleb was commended for his politeness and daily communication during the mitigation process. The customer highly recommended FRRC for their outstanding service.

2. Another review praised Jeremy and his crew for their prompt response to an unexpected fire. They quickly boarded up the house and provided pictures to confirm the completion. Jeremy even arranged to add a tarp to an area that initially seemed unnecessary, demonstrating responsiveness and dedication to customer care.

3. Jeremy and Matt were also commended for their professionalism and responsiveness. They assessed minor drywall damage caused by an expansion tank leak and assured the customer that no intervention was needed, showcasing their honesty and expertise.

4. A customer shared their experience with FRRC after a pipe burst at their mother's house over Christmas. The team assessed the damage, communicated with the insurance company, and provided weekly updates with photos during the mitigation process. The customer felt supported and cared for throughout the entire process, praising the team's honesty, reliability, and professionalism.

5. Another review highlighted the responsiveness, professionalism, and courteousness of FRRC during a remodeling project. The customer highly recommended the company for their exceptional service and positive experience.

6. FRRC was commended for their charitable work in boarding up a structure and cleaning up an area for free, providing materials and time late in the evening. The team also offered further assistance to the affected family, demonstrating their commitment to community support.

7. A real estate investor praised FRRC as the most professional and responsive organization they had worked with in the industry. They were impressed by the quality and professionalism of the management team and highly recommended the company.

8. Jeremy and his team were noted for their quick, professional, and thorough response to a burst pipe in the kitchen. The customer appreciated the team's genuine concern for their best interest and recommended FRRC for their exceptional service.

Summary:

Overall Rating: 4. 9

Key Strengths: Quick response time, professional and thorough service, exceptional customer service, community support

Key Weaknesses: No significant weaknesses mentioned in the comments

Service Speed: Very fast and efficient, often arriving promptly to address issues

Customer Service: Outstanding, with clear communication and courteous interactions

Quality of Work: High, with consistent positive feedback on thorough and effective restoration

Responsiveness: Excellent, with prompt responses to emergencies and regular updates

Notable Technicians: Jeremy, Caleb, Matt

Additional Comments: Customers highly recommend First Responder Restoration & Construction for their reliable, professional, and effective service. The team's responsiveness, professionalism, and commitment to customer satisfaction and community support are particularly valued.