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Gravitas Renovation Group in AUSTIN Review

Gravitas Renovation Group has received high praise for its professionalism, efficiency, and exceptional customer service. The company is frequently commended for its quick response, clear communication, and high-quality work, particularly highlighting the efforts of Travis.

1. One customer shared their experience with a water leak in their house and praised Gravitas for quickly pulling up wet flooring, removing wet insulation, and setting up large fans. They emphasized the stress of the situation and appreciated the Gravitas team's ability to minimize it. The customer highlighted the phenomenal response and communication, giving a big shout-out to Travis for providing his cell number for any questions or problems.

2. Another review commended Travis for his thorough and communicative work in addressing a mold issue in the master bathroom. The customer appreciated Travis's timely updates and his effort to make the remediation process as painless as possible. They highly recommended Gravitas because of his exceptional service.

3. A customer described Travis's fantastic job in removing damaged sheetrock from a water leak. They noted his fast service and thorough cleanup, recommending him highly.

4. Travis was also praised for his quick, professional, and thorough treatment of a bathroom leak and mold issue. The customer appreciated his honesty and professionalism, thanking him for the excellent service.

5. Another customer mentioned Travis's polite demeanor and clear communication when he came to their house on short notice. They felt comfortable with him entering their home and appreciated his thorough explanations and follow-up.

6. A customer dealing with a flooded home praised Colin from Gravitas for his calming presence and assurance throughout the restoration process. They highly recommended the company for its 5-star service.

7. However, one negative review mentioned a disagreement with Gravitas regarding water damage inspection. The customer claimed the company lied to their builder about their refusal of repair work and other details, advising others not to trust the company.

8. Multiple reviews highlighted Travis's responsiveness, professionalism, and courteous communication. Customers were impressed with his ability to answer questions, provide honest advice, and deliver high-quality work.

9. Several customers emphasized the punctuality and professionalism of the Gravitas team, noting their thorough explanations and high-quality service.

Summary:

Overall Rating: 4. 8

Key Strengths: Quick response time, professional and thorough service, clear communication, high-quality work

Key Weaknesses: One review mentioning trust issues with builder coordination

Service Speed: Very fast and efficient, often arriving promptly to address issues

Customer Service: Outstanding, with clear communication and courteous interactions

Quality of Work: High, with consistent positive feedback on thorough and effective restoration

Responsiveness: Excellent, with prompt responses to emergencies and regular updates

Notable Technicians: Travis, Colin

Additional Comments: Customers highly recommend Gravitas Renovation Group for their reliable, professional, and effective service. The team's expertise, responsiveness, and commitment to customer satisfaction are particularly valued.