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Jenkins Restorations in AUSTIN Review

Jenkins Restorations has received a mix of positive and negative reviews. While many customers praise the company's professionalism, high-quality work, and excellent customer service, others have had less favorable experiences. Key individuals such as Brenson Henn, Andrew, Val, Alex, and Rowan are frequently mentioned for their exceptional service.

1. One customer praised Jenkins Restorations for their exceptional work in restoring their guest house after a fire. They highlighted the meticulous care and attention provided by the team, particularly Rowan and Landon, who minimized disruptions and worked efficiently.

2. Another review commended the professionalism of Brenson Henn at the Austin branch. Customers appreciated his knowledge, courteousness, and high-quality work, recommending Jenkins Restorations based on their positive experiences with Brenson.

3. Alex and his crew received accolades for their thorough and timely work. A customer highlighted the team's expertise and the clear communication maintained throughout the restoration process.

4. A review mentioned Andrew and Val's outstanding job in removing water-damaged floorboards and cabinets. The customer appreciated Andrew's detailed explanations and the team's professionalism and reliability.

5. Despite the positive reviews, some customers had negative experiences with Jenkins Restorations. One customer warned against hiring the company, citing poor service, lack of oversight, and incompetent subcontractors. They described numerous issues, including inadequate measurements, structural concerns, and unprofessional behavior from subcontractors.

6. Another negative review criticized the company for being more focused on profit than quality, with little recourse for substandard work. The customer was dissatisfied with the service agreement and one-year warranty, feeling that Jenkins Restorations relied on customers moving on rather than addressing issues.

7. Positive feedback included commendations for Nestor and Alex's expertise, as well as the thorough and courteous staff who kept customers informed throughout the process.

8. Mr. Herrera was highlighted for his quick response, professionalism, and attention to detail during a water leak incident. The customer appreciated the care taken with their furniture and the daily updates provided by Mr. Herrera.

Summary:

Overall Rating: 4. 3

Key Strengths: Professionalism, high-quality work, excellent customer service, effective communication

Key Weaknesses: Some negative experiences with subcontractors and project oversight

Service Speed: Generally fast and efficient, though some customers reported delays

Customer Service: Mixed reviews, with many praising the professionalism and communication, while others cited issues with oversight

Quality of Work: High, with consistent positive feedback on thorough and effective restoration, but some complaints about subcontractor performance

Responsiveness: Generally good, with prompt responses to emergencies and regular updates

Notable Technicians: Brenson Henn, Andrew, Val, Alex, Rowan, Mr. Herrera

Additional Comments: Customers recommend Jenkins Restorations for their professional and high-quality service, particularly praising key individuals for their exceptional contributions. However, some customers had negative experiences with subcontractors and project oversight, highlighting the importance of ensuring quality control throughout the restoration process.