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Odor Masters in AUSTIN Review

Odor Masters has received a mix of overwhelmingly positive reviews and a few negative experiences. The company is particularly praised for its professionalism, thorough cleaning services, and exceptional customer service. Key individuals such as Mike and Doreen are frequently mentioned for their hard work and dedication to customer satisfaction.

1. One customer highly recommended Odor Masters, praising their mold removal and air duct cleaning services. They noted that their rugs and sectional looked brand new after the service. Doreen was commended for her responsiveness, and Mike for his exceptional work ethic and quality.

2. Another customer described Mike and Doreen as amazing and hardworking. They appreciated the couple's friendly demeanor and effective cleaning, wishing they could take them to Boston after moving. The customer emphasized the non-judgmental attitude and positive interactions.

3. A review highlighted Mike's attention to detail in cleaning a sectional, making it look brand new. The customer found Mike and Doreen to be very nice and helpful, recommending their services highly.

4. Mike was also praised for his excellent work in cleaning shower tiles and moldy patio chairs, making them look brand new again. The customer expressed gratitude for the outstanding job.

5. However, one customer had a negative experience with carpet cleaning, mentioning that the carpets were left wet for three days, leading to a mildew smell. They felt that the equipment used was dirty and requested a refund but had not heard back.

6. Another customer shared a positive experience with Mike's professional and informative service in duct cleaning. They found Mike to be competent and would not hesitate to hire him again.

7. A customer was impressed with the transformation of their carpet, which looked better than when they moved into their apartment after Mike's cleaning.

8. Mike received praise for his thorough and professional work in cleaning air ducts and dryer vents. The customer highly recommended Odor Masters.

9. Another review commended the friendly and clean service provided, including the use of masks, gloves, and boot covers to prevent dirt tracking into the house.

10. Customers appreciated Mike's willingness to do extra work on difficult jobs and praised the communication and positive interactions with Doreen.

11. One customer shared their satisfaction with the carpet cleaning service, highlighting the removal of various stains and the fresh smell left behind. They also appreciated the company's responsiveness and willingness to address billing mistakes.

12. Mike and his team were commended for their communication, punctuality, and additional cleaning services provided without extra charges.

Summary:

Overall Rating: 4. 7

Key Strengths: Professionalism, thorough cleaning services, exceptional customer service, attention to detail, friendly and non-judgmental demeanor

Key Weaknesses: Occasional issues with carpet cleaning leading to mildew smell

Service Speed: Generally fast and efficient, with prompt arrival to address issues

Customer Service: Outstanding, with clear communication and courteous interactions

Quality of Work: High, with consistent positive feedback on thorough and effective cleaning

Responsiveness: Very good, though there were a few instances of delayed communication regarding refunds

Notable Technicians: Mike, Doreen

Additional Comments: Customers highly recommend Odor Masters for their reliable, professional, and effective cleaning services. The team's expertise, responsiveness, and commitment to customer satisfaction are particularly valued. However, some improvements in communication regarding refunds and equipment cleanliness could enhance the overall customer experience.