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Prism Specialties of Central Texas is highly praised for its professional, responsive, and thorough restoration services, particularly in handling electronics and textiles affected by fire damage. The company is frequently commended for its exceptional customer service, clear communication, and meticulous attention to detail. Key individuals such as Sam, Brandon, and Dio are often mentioned for their outstanding contributions.
One customer shared their positive experience with Prism Specialties, who were recommended to clean items that had accumulated soot and smoke smell from a house fire. The main technician was described as knowledgeable and nice. The customer was impressed by the regular progress updates and the quick turnaround. They were particularly amazed by the thorough cleaning of electronics and the successful removal of smoke smell from clothes, which they thought would never go away.
Another review highlighted the professionalism and organization of ERS (Prism Specialties) in removing electronics from a home after a fire. The process, which included packing, inventorying, testing, and storing, was handled with extreme care and professionalism. The customer appreciated the company's dedication and concern during a traumatic time, praising the handling of valuables and property throughout the year-long restoration process.
A customer commended ERS for their empathy and compassion after their home burned. Sam and Brandon were specifically mentioned for going out of their way to check retrieved electronics. Dio kept the customer updated on the status of their textiles. The delivery person was also noted for their helpfulness.
Another review praised the team for removing and restoring electronic devices and appliances after a fire. All equipment was cleaned and verified as operating correctly, with any items that couldn't be restored documented. The team was described as very professional and knowledgeable, delivering and installing everything back in the home after restoration.
Sam was repeatedly mentioned as a key contact for customers, praised for his professionalism, impressive response time, and outstanding crew management. The customer highly recommended Prism Specialties as the best in their industry.
Overall Rating: 4. 9
Key Strengths: Professionalism, quick response time, thorough and meticulous service, exceptional customer service, effective communication
Key Weaknesses: No significant weaknesses mentioned in the comments
Service Speed: Very fast and efficient, with impressive response times
Customer Service: Outstanding, with clear communication and compassionate interactions
Quality of Work: High, with consistent positive feedback on thorough and effective restoration, particularly for electronics and textiles
Responsiveness: Excellent, with prompt responses to emergencies and regular updates
Notable Technicians: Sam, Brandon, Dio
Additional Comments: Customers highly recommend Prism Specialties of Central Texas for their reliable, professional, and effective service. The team's expertise, responsiveness, and commitment to customer satisfaction are particularly valued, especially in handling fire damage restoration.
Our certified experts are ready to assist you 24/7. Call us now to prevent further damage and restore your property with the utmost professionalism.
Our certified experts are ready to assist you 24/7. Call us now to prevent further damage and restore your property with the utmost professionalism.