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SERVPRO of Downtown Austin/Team Jones is well-regarded for its professional, responsive, and high-quality restoration services. The team has received numerous positive reviews for their timely response and thorough work in water and mold remediation. Here are some highlights based on customer feedback:
James and Adina were praised for their diligent work in fixing water damage in a customer's garage. They were continuously working to extract water and set up blowers and dehumidifiers to dry the soaked wood. The customer highly recommended James for his exceptional service.
Another customer appreciated the initial water remediation work which was timely and thorough. However, they expressed dissatisfaction with the follow-up services for rebuilding the subfloor and drywall. The customer felt the communication was poor and faced delays in receiving callbacks, ultimately deciding to hire another company for the rebuild.
A review highlighted the team's responsiveness and professionalism. James was particularly noted for being thorough in explaining the process and answering all questions. The customer appreciated the quick follow-up and immediate response when contacted for further assistance.
Juan, Miguel, and Arron were commended for their professionalism and informative approach during the demolition process. They showed up on time, completed the work efficiently, and the customer highly recommended their services.
James, Jeremy, and the team received high praise for saving a customer's floors and walls, showing up promptly when needed most. The customer was very satisfied with the quick and professional service provided by the team.
Josh and James, along with their crew, were described as "a blessing in khakis" for their professionalism and attention to detail in getting a customer's property back up and running. The customer appreciated the team's efforts and highly recommended their services.
James and Kenyon were recognized for their fantastic job in providing investigative and remediation services. The customer highly recommended their team for their thorough and effective work.
James G. was appreciated for his thoroughness and going above and beyond to check for moisture and ensure peace of mind for a customer with a small bathroom leak. Berta and Lacey were also mentioned for their helpfulness and prompt assistance in scheduling and removing cabinets.
Overall Rating: 4. 8
Key Strengths: Professionalism, quick response time, thorough work, excellent customer service
Key Weaknesses: Occasional issues with follow-up communication and rebuilding services
Service Speed: Very fast and efficient, often arriving promptly to address issues
Customer Service: Outstanding, with clear communication and courteous interactions
Quality of Work: High, with consistent positive feedback on thorough and effective restoration
Responsiveness: Excellent, with prompt responses to emergencies and regular updates
Notable Technicians: James, Adina, Juan, Miguel, Arron, Jeremy, Josh, Kenyon, Berta, Lacey
Additional Comments: Customers highly recommend SERVPRO of Downtown Austin/Team Jones for their reliable, professional, and effective service. Their ability to handle emergencies with expertise and provide clear, honest communication is particularly valued.
Our certified experts are ready to assist you 24/7. Call us now to prevent further damage and restore your property with the utmost professionalism.
Our certified experts are ready to assist you 24/7. Call us now to prevent further damage and restore your property with the utmost professionalism.