🚨 SERVPRO of Hyde Park/Central Austin Review. 🚫 Avoid Costly Mistakes!

SERVPRO of Hyde Park/Central Austin in AUSTIN Review

SERVPRO of Hyde Park/Central Austin has earned a stellar reputation among customers for its exceptional water damage restoration services. With a near-perfect average rating of 4. 9 stars, this company is highly regarded for its prompt and professional service. Located at 204 W Powell Ln BLDG 5, Austin, TX 78753, SERVPRO is praised for its quick response times and effective restoration work. Many customers highlight the company’s ability to handle emergencies efficiently, often arriving at the scene within hours of the initial call.

Customers frequently mention the high quality of work provided by SERVPRO of Hyde Park/Central Austin. Reviews emphasize the thoroughness and professionalism of the team, with particular praise for their ability to mitigate water damage and prevent further issues like mold growth. One customer noted, "James and SERVPRO's remediation are great. They continuously worked to fix an issue in my garage for water damage. "

The company's customer service is another strong point. Reviewers appreciate the friendly and helpful demeanor of the staff, who are often commended for their clear communication and willingness to explain the restoration process. However, there have been a few complaints about follow-up, particularly regarding delays in the reconstruction phase. One reviewer mentioned, "Initial water remediation was great, timely and thorough, but they are giving me a run-around type of behavior about building back the subfloor and drywall. "

In summary, SERVPRO of Hyde Park/Central Austin is a highly recommended water damage restoration company known for its rapid response, high-quality work, and excellent customer service. While there are occasional issues with follow-up, the overall customer satisfaction remains overwhelmingly positive.

URL: SERVPRO of Hyde Park/Central Austin
Address: 204 W Powell Ln BLDG 5, Austin, TX 78753, United States
Phone: 1 512-318-2200

Review Catalog for SERVPRO of Hyde Park/Central Austin

Overall Rating:

Average star rating: 4. 9
General impression: Predominantly positive

Common Themes:

Speed of service delivery: Very fast and reliable
Quality of work: High-quality work, professional services
Customer service/friendliness: Very friendly and helpful staff
Communication: Generally good, but some complaints about lack of follow-up
Value for money: Generally perceived as good value

Frequent Pros and Cons:

Positive aspects: Quick response time, professional work, good communication, friendly staff
Negative aspects: Some complaints about lack of follow-up and delays in reconstruction

Quotes from Comments:

Positive: "James and SERVPRO's remediation are great. They continuously worked to fix an issue in my garage for water damage. "
Negative: "Initial water remediation was great, timely and thorough, but they are giving me a run-around type of behavior about building back the subfloor and drywall. "

Summary: SERVPRO of Hyde Park/Central Austin receives overwhelmingly positive reviews for their rapid response and professional work. The staff is described as friendly and helpful, though there are some issues with communication and delays in reconstruction. Overall, the company is highly recommended for their efficiency and quality of service.